Apelles LLC debt collection agency is bound by the Fair Debt Collection Practices Act. Learn more about the company and how you can stop harassing debt collection calls.
Apelles, LLC is a legitimate third-party debt collection agency based in Ohio. Apelles, LLC has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including threatening to take actions that cannot legally be taken and improper contact or sharing of information. If Apelles, LLC has contacted you about past due financial obligations, understand your rights before taking action.
According to its website, Apelles, LLC “is a nationwide provider of debt collection services and specialized customer lifecycle management programs.” Apelles, LLC describes itself as a “values-based organization that focuses on process-based strategies to drive top tier results for…clients.” Apelles, LLC also states that it uses a “resolution-oriented approach with customers that protects…client…brands and helps support long-term customer loyalty.” Apelles, LLC’s mission is to “provide best-in-class customer contact support for…clients by focusing on people, partnership, performance, and profitability.”
Apelles, LLC’s collection services include debt recovery, accounts receivable (A/R) outsourcing, customer lifecycle and retention programs, and fraud management. Its debt recovery division utilizes “integrated recovery strategies designed around…customer portfolios to enable… top tier compliance-focused recovery performance.” Apelles, LLC’s A/R outsourcing division “delivers multi-faceted strategies targeting…delinquent customers to provide…a variety of account resolution options and a positive customer experience.” Apelles, LLC’s customer lifecycle and retention program “helps validate and mine customer data, enhance customer loyalty, and identify upsell opportunities,” and their fraud management division “assistsing reducing… customer acquisition costs while enhancing customer perceptions of the client brand.” The Apelles, LLC’s website does not provide any detailed information about the specific industries or types of businesses for which it collects debts.
Apelles, LLC cites its deployment of “multiple tools within its systems to support customer confidentiality…and data security,” including the Ontario Systems FACS customer database, “redundant customer contact platforms,” “embedded call recording technology,” “virtual networks leveraging Dell, Cisco, and Microsoft technology,” and “routine file level and image back-ups to support seamless business continuity.” Apelles also employs a “comprehensive Risk Management Program that includes a strong focus on data security as well as regulatory and service-level compliance.”Although Apelles, LLC cites many high-tech data security implementations, its website does not provide links or references to consumer protection resources, laws, or enforcement agencies.
In addition to these tactics, Apelles will also report individual debtors accounts to credit agencies in order to prevent individuals from obtaining credit. If these tactics fail to achieve maximum collection, Apelles, LLC will use its partnership with law offices to initiate legal action against the debtor. If Apelles able to obtain a judgment against the debtor, that judgment will accrue interest until fully satisfied, and the judgment can be used to obtain a wage garnishment.
Apelles, LLC specializes in the collection of commercial and consumer collections.
As a third-party debt collection agency, Apelles, LLC is required to adhere to the Fair Debt Collection Practices Act (FDCPA), a federal law that protects consumers from abusive debt collection tactics. Nevertheless, consumers have filed complaints accusing Apelles, LLC of violating the FDCPA. Those accusations have included claims that the debt collection agency has threatened to sue consumers without actually intending to do so and talking to third parties about consumers’ debts. It’s imperative that you know your rights under the law before speaking with Apelles debt collectors.
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Apelles, LLC is accredited by the Better Business Bureau (BBB), which issued Apelles, LLC an “A+” rating, despite the presence of 13 complaints against Apelles, LLC in the last three years, only four of which have been resolved. All of these complaints contained allegations related to Apelles, LLC’s billing and collections practices. Since July 2013, the Consumer Financial Protection Bureau (CFPB) has received 48 complaints against Apelles, LLC. 47 of these complaints contained allegations related to Apelles, LLC’s debt collection practices, while the remaining complaint alleged problems with Apelles, LLC’s consumer loans practice. In addition, Justia, one of the largest online legal databases in the United States, lists at least 48 federal cases of civil litigation involving Apelles.
Are you asking yourself…
Apelles could be calling for a number of reasons, all of them related to debt collection:
If you’ve been contacted by Apelles it’s important to know your rights under the Fair Debt Collection Practices Act. If they’ve violated your rights, you can take the agency to court and sue for statutory damages of up to $1,000 – along with court costs and attorney fees.
First you can write a cease and desist letter. Explain to Apelles that they have the wrong person and insist that they stop calling you. Make sure to send your letter via certified mail with a return receipt requested. If debt collectors from Apelles persist in calling you, make sure to keep a log. Note the date and time of each call, the name of the debt collector, and what was said. Under the Fair Debt Collection Practices Act, debt collectors, who violate the law, must pay consumers up to one thousand, dollars plus attorney’s fees. A fair debt attorney can represent you at no charge, and can readily evaluate your case. It’s also important to file complaints with the Better Business Bureau and with the Federal Trade Commission.
No. If you’ve been contacted by Apelles, you have the right to sue them in federal court if the debt collection agency has violated the Fair Debt Collection Practices Act. Signs that you may be on solid legal footing are:
The Fair Debt Collection Practices Act was put into law in order to protect consumers like you, but there’s a catch. While the government sues debt collection agencies that egregiously violate the law, it doesn’t sue agencies on behalf of individual consumers. Instead, the FDCPA has what’s called a fee-shifting provision. This means that, if you sue and win, then the debt collection agency has to pay your court costs and attorney fees. Fee-shifting levels the playing field so that you can assert your rights.
Yes. Apelles can sue you if you owe the debt, however, threatening to sue or serve you with papers if they don’t intend to do so is a violation of the Fair Debt Collection Practices Act. Additionally, after receiving the first collection notice, you have 30 days to dispute the debt. If you dispute the debt, then Apelles is required by the FDCPA to prove that you do, in fact, owe the money. A debt collection agency isn’t allowed to sue you if, for example, the debt is past the statute of limitations or if you do not legally owe the debt. It’s a good idea to speak with a fair debt attorney if you’ve been served with a summons or legal complaint.
Yes. However, Apelles cannot threaten you to garnish your wages and garnishment can only only occur if Apelles files a lawsuit and obtains a judgment against you. It’s common for consumers to ignore notice of a lawsuit; if you don’t appear in court, the judge may automatically rule against you. Debt collection agencies have been known to avoid serving consumers with notice to increase the odds of obtaining a judgment. This is called “sewer service” or “gutter service.” The bottom line? If wage garnishment takes you by surprise, talk to a consumer attorney who can fight for your rights.
Yes. Apelles can report debts in collection to the three major credit reporting agencies – Experian, TransUnion, and Equifax. Once a debt is reported to the credit bureaus, it will appear on your credit report and will impact your credit score.
Yes. However, as with wage garnishment, a property lien can only arise out of a court judgment against you. If Apelles files a lawsuit against you and the judge rules in their favor, then the debt collection agency has a right to collect that money. One way of doing that is by putting a lien on your house or property. That’s why it’s imperative to respond to legal papers and to have an attorney by your side who will fight on your behalf.
Yes, Apelles can call you at work however there are strict limits about what Apelles can say or ask about you if they are calling your at your place of employment. If you want them to stop calling your job, you should tell them not to and you say that your employer either doesn’t allow those types of calls or it’s inconvenient for you. If they keep calling after you have made this request, it’s actually a violation of the Fair Debt Collection Practices Act for them to continue to call you. These laws prevent calls to work when you’ve told them not to, so it’s important to make that clear to the debt collector calling you. Take the date, and time, and the name of the person that you spoke with when you asked them not to call at work and then consult with an attorney about your rights.
Yes. Again however, there would be strict limits to what they can say. It would be illegal, for example, if Apelles called your family and discussed your debt with them. It might be easier to say that the ONLY reason a debt collector can contact your family is to obtain or confirm your location information so that they may contact you. That is the only exception to the law regarding third party contact. Collection calls are annoying enough, but when a collector is calling your friends, family, co-workers or place of employment and discloses information about your finances, the annoyance can quickly turn into harassment. Under federal law, debt collectors cannot discuss your debts with your children, roommates, and in many states, even your spouse.
No. Apelles – or any other debt collection agency like Apelles for that matter – has no authority whatsoever to arrest you. In fact, threatening you with arrest or jail is a violation of the Fair Debt Collection Practices Act. While so-called “debtors prisons” are illegal, only non-payment of things like traffic tickets can lead a judge to issue a bench warrant, which in turn can lead to arrest.
Yes. You can sue Apelles if you believe they violated the Fair Debt Collection Practices Act. The FDCPA says that debt collection agencies that violate the law must pay consumers up to $1,000 in statutory damages, as well as court costs and attorney fees. That’s why engaging a fair debt attorney to represent you in an FDCPA lawsuit typically doesn’t cost you anything out of pocket. The attorney that agrees to take on your case knows that the debt collection agency will be forced to pay their fees.
If Apelles – or any other debt collection agency – is calling you to the point of harassment, using abusive or profane language, or violating the FDCPA in some other way, it’s time to fight back. Under the law, you may be entitled to up to $1,000. At Lemberg Law, we won’t charge you a dime out of pocket, and we only get paid when you win. Call us today for a free, no-obligation, case evaluation. We’ll get the justice that you deserve.
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